Quality & Analytics
Quality Monitoring Call Recording Manager Speech Analytics Workforce KPI & AnalyticsWorkforce & Operations
Workforce Management Real-Time Wallboard Workforce Attendance Supervisor SuiteCustomer Experience
Knowledge Base Contact Center CRM Customer Survey AI Agent Assistant Multi-Channel InboxAutomation & Campaigns
Campaign ManagerPlatform & Infrastructure
Contact Center API Gateway Visual Dialplan Designer PBX ProvisioningBusiness & IT Operations
IT Helpdesk View all 18 productsSolutions
Evaluation, recording governance and analysis, joined into one defensible quality programme.
Applications in this solution
Quality Monitoring Ready Call Recording Manager Ready Speech Analytics Coming Soon Workforce KPI & Analytics ReadyThe problem
A quality programme is only as strong as the evidence behind it. This bundle links the evaluation, the recording it was based on and the analysis that identified it — so a score can always be traced back to what actually happened.
Outcomes
Evaluations reference the interaction, with controlled and audited playback.
Analytics point reviewers at the interactions most likely to matter.
Retention rules, access control and a complete trail of who saw what.
Product Catalog
Deploy the whole group, or start with one. Each product below stands on its own.
Evaluate interactions with the criteria your operation actually uses, then turn scores into coaching that changes agent behaviour.
A governed layer over your existing recordings: search, retention, access control and a full audit trail of every playback.
Transcription and topic detection that extend quality coverage from a manual sample to the whole interaction volume.
Consolidated agent and team performance built from your own metrics, weights and targets — not a fixed vendor model.
Use cases
Mandatory disclosures, controlled access to recordings and evidence that survives an audit.
Claim and policy conversations that need context, follow-through and a defensible record.
Appointment and patient service teams that require restricted access and consistent answers.
Many clients, many rules, one operation. Multi-tenant separation, per-client quality forms and reporting each contract can be handed.
A specialist will tell you which application in this solution addresses your situation first — and which ones you do not need yet.