Contact Center API Gateway
One controlled door between your systems and ours.
Available now. Request a guided demo with one of our specialists.
Overview
What Contact Center API Gateway does
As soon as an operation runs more than one integration, the question becomes governance: who is calling, with what credential, how often, and what did they touch.
Contact Center API Gateway is the controlled entry point in front of the application portfolio and the connectors that reach your existing infrastructure.
- Authentication & authorisation
- Rate limiting & quotas
- Request auditing
Key Benefits
Why operations adopt it
Integration under governance
Credentials, scopes and quotas issued and revoked centrally.
Protection under load
Rate limits and quotas keep one integration from degrading the rest.
Answers for the auditor
A durable record of who called what, when, and with which result.
Failures surface here first
Rejected calls, throttled credentials and failed webhook deliveries are visible in one place, so a broken integration is noticed before a customer reports it.
Capabilities
Capabilities
Configured by your own administrators — not hard-coded into the application.
Credential management
Issue, scope, rotate and revoke API credentials per integration and tenant.
Scoped authorisation
Grant only the endpoints and data an integration genuinely requires.
Rate limiting and quotas
Per-credential thresholds with configurable burst behaviour.
Request and response auditing
Structured logs with correlation identifiers across applications.
Webhook delivery
Outbound event delivery with retries, signing and failure visibility.
Connector routing
Route requests to the correct connector for each customer environment.
Versioned endpoints
Publish a new API version alongside the current one so each integration migrates on its own schedule instead of everything at once.
Address restrictions
Limit a credential to the network addresses it should be calling from, on top of the endpoints its scope already allows.
Use Cases
Where it is used
Multiple integration partners
Give each partner a scoped credential and an independent quota.
Regulated environments
Demonstrate controlled, logged access to interaction and customer data.
Retiring point-to-point scripts
Replace the ad-hoc scripts and scheduled jobs that read the database directly with credentialed, scoped and logged API calls.
Integrations
Connects with
Integration availability is confirmed for your environment before any commitment is made.
Every application exposes a documented REST API for reading and writing its own data.
Subscribe to events and receive signed outbound calls when something changes.
Federated sign-in against your corporate identity provider.
Authenticate users and synchronise directory attributes from an LDAP service.
Directory synchronisation for user provisioning and group-based access.
Architecture
How it is built
This application runs as a multi-tenant SaaS product with its own data isolation, role model and API. It can operate entirely on its own, or exchange data with your existing systems through the connector layer.
Multi-tenant isolation
Each customer operates inside an isolated organisational environment. Data, users, configuration and reporting are scoped to a tenant at the application layer.
Role-based access control
Permissions are granted by role, and roles are scoped to the tenant, team and function that requires them.
API authentication and scoping
Integrations authenticate with issued credentials limited to specific endpoints and data, and can be revoked independently.
Related Products
Often deployed alongside
See Contact Center API Gateway in a working environment.
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